{"id":1156,"date":"2020-04-09T15:46:20","date_gmt":"2020-04-09T08:46:20","guid":{"rendered":"https:\/\/bmpos.com.vn\/?p=1156"},"modified":"2020-04-09T15:46:20","modified_gmt":"2020-04-09T08:46:20","slug":"ngan-hang-chuyen-minh-trong-cuoc-dua-so-hoa","status":"publish","type":"post","link":"https:\/\/bmpos.com.vn\/en\/ngan-hang-chuyen-minh-trong-cuoc-dua-so-hoa\/","title":{"rendered":"Ng\u00e2n h\u00e0ng chuy\u1ec3n m\u00ecnh trong cu\u1ed9c \u0111ua s\u1ed1 h\u00f3a"},"content":{"rendered":"

Nam A Bank \u0111\u01b0a robot, tr\u1ee3 l\u00fd \u1ea3o ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi ho\u00e0n thi\u1ec7n h\u1ec7 sinh th\u00e1i eBanking, mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m \u0111a ti\u1ec7n \u00edch cho kh\u00e1ch h\u00e0ng.<\/span><\/p>\n

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Trong b\u1ed1i c\u1ea3nh c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n, \u1ee9ng d\u1ee5ng ng\u00e2n h\u00e0ng s\u1ed1 l\u00e0 l\u1ef1a ch\u1ecdn t\u1ea5t y\u1ebfu c\u1ee7a c\u00e1c nh\u00e0 b\u0103ng, nh\u1eb1m cung c\u1ea5p nh\u1eefng d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh an to\u00e0n, hi\u1ec7u qu\u1ea3, \u0111\u00e1p \u1ee9ng nhu c\u1ea7u \u0111a d\u1ea1ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng. \u0110\u00e2y l\u00e0 xu h\u01b0\u1edbng \u0111ang l\u00e0m thay \u0111\u1ed5i m\u00f4 h\u00ecnh ng\u00e2n h\u00e0ng truy\u1ec1n th\u1ed1ng, \u0111\u1ed3ng th\u1eddi n\u00e2ng cao n\u0103ng l\u1ef1c c\u1ea1nh tranh cho t\u1eebng nh\u00e0 b\u0103ng.<\/span><\/p>\n

Theo s\u1ed1 li\u1ec7u c\u1ee7a Ng\u00e2n h\u00e0ng Nh\u00e0 n\u01b0\u1edbc, hi\u1ec7n 94% ng\u00e2n h\u00e0ng \u0111\u00e3 b\u01b0\u1edbc \u0111\u1ea7u tri\u1ec3n khai ho\u1eb7c x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i s\u1ed1. Trong \u0111\u00f3 c\u00f3 59% ng\u00e2n h\u00e0ng \u0111ang \u00e1p d\u1ee5ng chuy\u1ec3n \u0111\u1ed5i s\u1ed1 th\u00f4ng qua c\u00e1c n\u1ec1n t\u1ea3ng t\u1ef1 ph\u00e1t tri\u1ec3n ho\u1eb7c b\u1eaft tay v\u1edbi m\u1ed9t s\u1ed1 c\u00f4ng ty fintech.<\/span><\/p>\n

L\u00e0 m\u1ed9t trong nh\u1eefng nh\u00e0 b\u0103ng tham gia cu\u1ed9c \u0111ua s\u1ed1 h\u00f3a, Ng\u00e2n h\u00e0ng Th\u01b0\u01a1ng m\u1ea1i C\u1ed5 ph\u1ea7n Nam \u00c1 (Nam A Bank) \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 v\u00e0o v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb v\u00e0 m\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh t\u1eeb n\u0103m 2010. Theo \u0111\u00f3, ng\u00e2n h\u00e0ng \u00e1p d\u1ee5ng h\u1ec7 th\u1ed1ng core banking hi\u1ec7n \u0111\u1ea1i c\u1ee7a Oracle tr\u00ean to\u00e0n h\u1ec7 th\u1ed1ng, m\u1edf ra kh\u1ea3 n\u0103ng x\u1eed l\u00fd \u0111a d\u1ecbch v\u1ee5 v\u1edbi c\u01a1 s\u1edf d\u1eef li\u1ec7u t\u1eadp trung. Ngo\u00e0i ra, nh\u00e0 b\u0103ng duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng h\u1ec7 th\u1ed1ng th\u1ebb v\u00e0 gia nh\u1eadp m\u1ea1ng l\u01b0\u1edbi th\u1ebb Napas.<\/span><\/p>\n

N\u0103m 2011, Nam A Bank l\u00e0 th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c Mastercard International, \u0111\u00e1nh d\u1ea5u b\u01b0\u1edbc \u0111i m\u1edbi tr\u00ean th\u1ecb tr\u01b0\u1eddng s\u1ea3n ph\u1ea9m th\u1ebb. \u0110\u1ebfn gi\u1eefa n\u0103m 2017, \u0111\u01a1n v\u1ecb ra m\u1eaft ti\u1ec7n \u00edch x\u00e1c th\u1ef1c giao d\u1ecbch th\u1ebb tr\u1ef1c tuy\u1ebfn 3D Secure, gi\u00fap n\u00e2ng cao m\u1ee9c \u0111\u1ed9 an to\u00e0n, b\u1ea3o m\u1eadt cho kh\u00e1ch h\u00e0ng khi mua s\u1eafm tr\u1ef1c tuy\u1ebfn.<\/span><\/p>\n

Trong n\u0103m 2018, nh\u00e0 b\u0103ng ti\u1ebfp t\u1ee5c gia nh\u1eadp T\u1ed5 ch\u1ee9c Th\u1ebb qu\u1ed1c t\u1ebf JCB v\u00e0 ra m\u1eaft s\u1ea3n ph\u1ea9m th\u1ebb t\u00edn d\u1ee5ng Nam A Bank JCB, mang \u0111\u1ebfn nh\u1eefng \u01b0u \u0111\u00e3i l\u1edbn cho kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 \u1ea9m th\u1ef1c, gi\u1ea3i tr\u00ed v\u00e0 mua s\u1eafm. Ng\u00e2n h\u00e0ng c\u0169ng ho\u00e0n t\u1ea5t vi\u1ec7c chuy\u1ec3n \u0111\u1ed5i th\u1ebb qu\u1ed1c t\u1ebf Mastercard sang c\u00f4ng ngh\u1ec7 contactless (thanh to\u00e1n kh\u00f4ng ti\u1ebfp x\u00fac). \u0110\u1ed3ng th\u1eddi ra m\u1eaft th\u1ebb t\u00edn d\u1ee5ng Happy Card, cung c\u1ea5p gi\u1ea3i ph\u00e1p cho kh\u00e1ch h\u00e0ng ph\u00e1t sinh giao d\u1ecbch t\u00e0i ch\u00ednh c\u1ea5p b\u00e1ch, v\u1edbi ti\u1ec7n \u00edch r\u00fat ti\u1ec1n m\u1eb7t kh\u00f4ng gi\u1edbi h\u1ea1n \u0111\u1ebfn 100% h\u1ea1n m\u1ee9c, l\u00e3i su\u1ea5t \u01b0u \u0111\u00e3i t\u1eeb 1,25% m\u1ed9t th\u00e1ng… C\u0169ng trong n\u0103m n\u00e0y, Nam A Bank gi\u1edbi thi\u1ec7u ti\u1ec7n \u00edch mobile banking phi\u00ean b\u1ea3n m\u1edbi, t\u01b0\u01a1ng th\u00edch v\u1edbi h\u1ec7 \u0111i\u1ec1u h\u00e0nh iOS, Android v\u00e0 \u1ee9ng d\u1ee5ng c\u00f4ng ngh\u1ec7 thanh to\u00e1n QR Pay gia t\u0103ng b\u1ea3o m\u1eadt.<\/span><\/p>\n

Hi\u1ec7n Nam A Bank l\u00e0 m\u1ed9t trong nh\u1eefng nh\u00e0 b\u0103ng ti\u00ean phong ho\u00e0n thi\u1ec7n h\u1ec7 sinh th\u00e1i eBanking g\u1ed3m SMS Banking, Internet Banking, Mobile Banking, Phone Banking.<\/span><\/p>\n

\u0110\u01b0a tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o (AI) ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/span><\/p>\n

L\u00e3nh \u0111\u1ea1o Nam A Bank cho bi\u1ebft, c\u00e1ch m\u1ea1ng c\u00f4ng ngh\u1ec7 4.0 th\u00e2m nh\u1eadp s\u00e2u r\u1ed9ng trong l\u0129nh v\u1ef1c ng\u00e2n h\u00e0ng, \u0111\u00f2i h\u1ecfi c\u00e1c nh\u00e0 b\u0103ng ph\u1ea3i nh\u1ea1y b\u00e9n \u0111\u00f3n \u0111\u1ea7u nh\u1eefng th\u00e0nh t\u1ef1u c\u00f4ng ngh\u1ec7 ti\u00ean ti\u1ebfn \u0111\u01b0a v\u00e0o h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb. N\u0103m 2019 ng\u00e2n h\u00e0ng n\u00e0y b\u1eaft \u0111\u1ea7u \u1ee9ng d\u1ee5ng tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o v\u00e0o c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5. Trong \u0111\u00f3 t\u00edch h\u1ee3p chatbot OPBA – tr\u1ee3 l\u00fd \u1ea3o th\u00f4ng minh tr\u00ean fanpage Ng\u00e2n h\u00e0ng Nam \u00c1, h\u1ec7 th\u1ed1ng Open Banking v\u00e0 c\u1eeda s\u1ed5 chat c\u1ee7a t\u1ed5ng \u0111\u00e0i vi\u00ean. Chatbot OPBA c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c \u1ee9ng d\u1ee5ng, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 sau v\u00e0i gi\u00e2y kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c, \u0111\u1eb7t c\u00e2u h\u1ecfi.\u00a0<\/span><\/p>\n

H\u1ec7 th\u1ed1ng Omni Chanel – Open Banking \u0111\u01b0\u1ee3c ng\u00e2n h\u00e0ng ph\u00e1t tri\u1ec3n t\u1eeb th\u00e1ng 4\/2019. \u1ee8ng d\u1ee5ng n\u00e0y t\u00edch h\u1ee3p nhi\u1ec1u t\u00ednh n\u0103ng, ti\u1ec7n \u00edch hi\u1ec7n \u0111\u1ea1i nh\u01b0 tr\u1ee3 l\u00fd \u1ea3o, share bill (chia s\u1ebb h\u00f3a \u0111\u01a1n), t\u00edch l\u0169y theo nhu c\u1ea7u, l\u1eadp l\u1ecbch thanh to\u00e1n, qu\u1ea3n l\u00fd th\u1ebb t\u1eadp trung, v\u1edbi tr\u1ecdng t\u00e2m l\u00e0 th\u1ebb phi v\u1eadt l\u00fd \u0111a d\u1ea1ng thanh to\u00e1n, nh\u1ea5t l\u00e0 trong c\u00e1c m\u1ea3ng gi\u00e1o d\u1ee5c, b\u1ea3o hi\u1ec3m, y t\u1ebf. Ng\u00e2n h\u00e0ng n\u00e0y \u0111\u00e1nh gi\u00e1, h\u1ec7 th\u1ed1ng n\u00e0y \u0111em \u0111\u1ebfn nh\u1eefng tr\u1ea3i nghi\u1ec7m \u0111a k\u00eanh m\u1edbi m\u1ebb v\u00e0 nhi\u1ec1u t\u00ednh n\u0103ng to\u00e0n di\u1ec7n cho ng\u01b0\u1eddi d\u00f9ng.\u00a0<\/span><\/p>\n

\u0110i\u1ec3m nh\u1ea5n trong h\u1ec7 sinh th\u00e1i s\u1ed1 c\u1ee7a Nam A Bank l\u00e0 robot OPBA \u0111\u01b0\u1ee3c tr\u00ecnh l\u00e0ng t\u1ea1i L\u1ec5 ra m\u1eaft kh\u00f4ng gian giao d\u1ecbch s\u1ed1 v\u00e0o th\u00e1ng 12\/2019. \u0110\u00e2y l\u00e0 robot c\u00f3 kh\u1ea3 n\u0103ng ch\u00e0o h\u1ecfi, nh\u1eadn di\u1ec7n kh\u00e1ch h\u00e0ng th\u00f4ng qua t\u00ednh n\u0103ng face detection hi\u1ec7n \u0111\u1ea1i. T\u1eeb \u0111\u00f3 robot thu th\u1eadp, l\u01b0u tr\u1eef th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng \u0111ang t\u01b0\u01a1ng t\u00e1c, \u0111\u01b0a ra nh\u1eefng t\u01b0 v\u1ea5n, h\u01b0\u1edbng d\u1eabn ph\u00f9 h\u1ee3p v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 t\u00e0i ch\u00ednh theo nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. B\u00ean c\u1ea1nh \u0111\u00f3, kh\u00e1ch c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch tr\u00ean Open Banking b\u1eb1ng gi\u1ecdng n\u00f3i qua chatbot, gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian giao d\u1ecbch v\u00e0 mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m m\u1edbi m\u1ebb. Ngo\u00e0i ra, kh\u00f4ng gian giao d\u1ecbch s\u1ed1 c\u1ee7a nh\u00e0 b\u0103ng n\u00e0y c\u00f2n c\u00f3 c\u00e1c thi\u1ebft b\u1ecb hi\u1ec7n \u0111\u1ea1i nh\u01b0 tablet (v\u1eadn h\u00e0nh b\u1eb1ng c\u1eed ch\u1ec9), LCD touch screen (m\u00e0n h\u00ecnh c\u1ea3m \u1ee9ng)… H\u1ec7 sinh th\u00e1i \u0111\u1ec1u t\u00edch h\u1ee3p tr\u00ean n\u1ec1n t\u1ea3ng Open Banking c\u1ee7a ng\u00e2n h\u00e0ng.<\/span><\/p>\n

Theo l\u00e3nh \u0111\u1ea1o nh\u00e0 b\u0103ng, vi\u1ec7c \u1ee9ng d\u1ee5ng AI c\u00f2n gi\u00fap \u0111\u01a1n v\u1ecb ph\u00e1t hi\u1ec7n c\u00e1c s\u1ef1 c\u1ed1, t\u1eeb \u0111\u00f3 ch\u1ee7 \u0111\u1ed9ng h\u01a1n trong c\u00f4ng t\u00e1c qu\u1ea3n tr\u1ecb r\u1ee7i ro, n\u00e2ng cao hi\u1ec7u qu\u1ea3 v\u1eadn h\u00e0nh h\u1ec7 th\u1ed1ng. AI c\u0169ng \u0111\u1ed3ng b\u1ed9 h\u00f3a d\u1eef li\u1ec7u, b\u1ea3o m\u1eadt th\u00f4ng tin kh\u00e1ch h\u00e0ng. Ngo\u00e0i ra, ng\u00e2n h\u00e0ng c\u00f3 th\u1ec3 \u00e1p \u0111\u1eb7t vi\u1ec7c ki\u1ec3m so\u00e1t h\u1ec7 th\u1ed1ng m\u00e0 tr\u01b0\u1edbc \u0111\u00f3 kh\u00f3 tri\u1ec3n khai trong m\u00f4 h\u00ecnh nh\u00e0 b\u0103ng truy\u1ec1n th\u1ed1ng. \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng l\u00fd do \u0111\u01a1n v\u1ecb \u0111\u1ea9y m\u1ea1nh \u1ee9ng d\u1ee5ng AI v\u00e0o ph\u00e1t tri\u1ec3n ng\u00e2n h\u00e0ng s\u1ed1.<\/span><\/p>\n<\/div>\n<\/article>\n

 <\/p>","protected":false},"excerpt":{"rendered":"

Nam A Bank \u0111\u01b0a robot, tr\u1ee3 l\u00fd \u1ea3o ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi ho\u00e0n thi\u1ec7n h\u1ec7 sinh th\u00e1i eBanking, mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m \u0111a ti\u1ec7n \u00edch cho kh\u00e1ch h\u00e0ng. Trong b\u1ed1i c\u1ea3nh c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n, \u1ee9ng d\u1ee5ng ng\u00e2n h\u00e0ng s\u1ed1 l\u00e0 l\u1ef1a ch\u1ecdn t\u1ea5t y\u1ebfu c\u1ee7a c\u00e1c nh\u00e0 b\u0103ng, nh\u1eb1m cung c\u1ea5p nh\u1eefng<\/p>","protected":false},"author":4,"featured_media":1157,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false},"categories":[9],"tags":[],"_links":{"self":[{"href":"https:\/\/bmpos.com.vn\/en\/wp-json\/wp\/v2\/posts\/1156"}],"collection":[{"href":"https:\/\/bmpos.com.vn\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bmpos.com.vn\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bmpos.com.vn\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/bmpos.com.vn\/en\/wp-json\/wp\/v2\/comments?post=1156"}],"version-history":[{"count":1,"href":"https:\/\/bmpos.com.vn\/en\/wp-json\/wp\/v2\/posts\/1156\/revisions"}],"predecessor-version":[{"id":1159,"href":"https:\/\/bmpos.com.vn\/en\/wp-json\/wp\/v2\/posts\/1156\/revisions\/1159"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/bmpos.com.vn\/en\/wp-json\/wp\/v2\/media\/1157"}],"wp:attachment":[{"href":"https:\/\/bmpos.com.vn\/en\/wp-json\/wp\/v2\/media?parent=1156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bmpos.com.vn\/en\/wp-json\/wp\/v2\/categories?post=1156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bmpos.com.vn\/en\/wp-json\/wp\/v2\/tags?post=1156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}