TPBank spent tens of millions of dollars upgrading eBank applications

The bank calls the new version of internet banking a future digital banking platform, integrating many new technologies such as AI, machine learning …

eBank X – the latest version of Internet Banking of TPBank was officially put into operation on December 6. The newly introduced upgrade has many significant improvements compared to the old version of digital banking technology, interface, features, especially speed.
According to a bank representative, eBank X has impressive processing time, is smooth, almost without delay. Upgrade in speed comes from the increasing desire of users in online transactions, faster and simpler. In addition, many smart and preeminent features are also updated, helping customers manipulate easily and save time, perform many tasks without much effort.
Trillions journey for the digital banking race
Mr. Nguyen Hung, General Director of TPBank, said: “In the last 4 years, TPBank has spent about VND 1,000 billion in fields related to technology and digital banking”. The bank strongly invested capital, researched and launched a series of new products with high technology content, such as LiveBank system, contactless EMV chip card technology …

Particularly for the upgraded eBank X version, TPBank said it spent tens of millions of dollars on technology, through cooperation with many international technology consulting organizations and organizations, aiming to enhance security, security and optimal operation. The technology identified by TPBank is the core of the investment strategy, with the ambition to lead digital banking services.
Accordingly, eBank X integrates machine learning (Machine Learning) and Artificial Intelligence (AI) technologies to help detect dangers early. For example, when identifying a suspicious transaction, the system will immediately alert, automatically prevent, combine with related parties to handle problems and notify customers of the results. Real-time processing.
These technologies also help eliminate waiting, hanging, congestion, etc., thanks to the ability to respond instantly to tens of millions of transactions at the same time, operate smoothly and unaffected or interrupted when perform a partial upgrade in the system.
Big Data platform, Big Data System Integration (ESB) technology integrated into eBank X also helps set up a digital ecosystem in just one application. Through the “unified multi-channel” – Omni Channel, the customer experience becomes uniform, easy.
“The cross-selling channel of many products and services, connecting with other applications of TPBank is the plan to expand the coverage, increase the presence and access to customers of banking services”, Mr. Nguyen Hung insists.
Features that satisfy user needs

eBank X integrates 19 characteristics of a good internet banking application according to the criteria set by the financial research and consultancy organization Financial Brand, in terms of intuitive interface, account security, personalization …
“Personalization” is a core element of the new application, the result of a research process that aims to build user-friendly and useful features.
TPBank representative said that applying the 80/20 rule in the new product: “80% of users can immediately use the features of eBank X with almost no time to get acquainted and learn. With 20% of customers are difficult and have more requirements, we still have the appropriate custom to make them satisfied. ”
TPBank is also updating and preparing to launch many special features. For example, customers can deposit money from ATM cards of other banks under their own name, such as the function of depositing money into wallets from electronic wallet applications. Instead of logging in with many different accounts to transfer money to one account, with only one login to eBank X, customers can easily deposit money from other accounts for free. All transactions are encrypted by TPBank to ensure confidentiality.
“eBank X is still developing many new features according to the roadmap, updating new technologies of digital banking in the future, and integrating existing applications into eBank X to increase convenience, consistency and improve user experience, “the bank representative said

Source: http://kinhtedothi.vn/tpbank-chi-chuc-trieu-do-nang-cap-ung-dung-ebank-361956.html