In order to enhance the security when paying online by card, from October 1, 2019, Vietcombank officially implemented the 3D Secure security feature for international debit cards. So far, Vietcombank has implemented 3D Secure for all international credit and debit card products bearing the Visa / Mastercard / Amex / JCB brands issued by Vietcombank.
What is 3D Secure?
3D-Secure is an extra layer of protection for Vietcombank cardholders when making online transactions. With this method, when performing transactions on e-commerce websites, besides normal authentication steps, Vietcombank will send an additional one-time transaction password (OTP) via text message or email for customers to enter. and complete the transaction. 3D-Secure ensures that only the customer, as the cardholder, will have the password to complete the transaction.
As a preeminent solution, 3D-Secure is applied by International Card Organizations (ICD) and has different names for each International Organization such as Safe Key (Amex), Verified by Visa (Visa), Mastercard SecureCode or Master ID check (Mastercard), J-Secure (JCB).
Subjects of application?
Individual customers who are international credit and debit cardholders issued by VCB bearing valid Visa, Mastercard, Amex and JCB brands and are not permanently locked (including corporate cards authorized by individuals use and co-branded tags with partners).
Institutional customers are corporate credit cardholders issued by VCB bearing valid Visa and Amex brands and are not permanently locked.
How to apply for 3D-Secure?
To be protected by 3D-Secure, customers need to register a Phone Number / Email to receive a one-time transaction password (OTP) with the bank. The specific registration method is as follows:
With method of receiving OTP via SMS: Vietcombank uses 3D-Secure registration for Cardholders who have used OTP method of receiving via.
Method to receive OTP via Email: Customers can register to receive OTP method via Email (in case they cannot receive OTP via SMS).
Note: The method of receiving OTP via SMS is a mandatory method, the method of receiving OTP via Email is only an additional option in case the cardholder cannot receive OTP via SMS.
In case you have not registered OTP method, please go to the nearest Vietcombank branch or contact Customer Service Center 1900545413 for instructions.
How to use 3D-Secure when paying online?
Step 1: Select goods and services from online website with 3D-Secure logo
Step 2: Enter payment information as required
Step 3: Choose the form of receiving password to authenticate transactions via SMS / Email
Step 4: Enter the password to authenticate transactions provided by Vietcombank via SMS / Email
Step 5: The transaction will be further processed and completed.
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