Nam A Bank put IA robot and artificial intelligence into the transaction

Nam A Bank has officially launched a digital transaction space integrated with modern equipment ecosystem, especially the application of artificial intelligence (AI) to enhance customer experience on 12/12. Here, Nam A Bank also “launched” Robot OPBA and became the pioneer Vietnamese bank to bring robots to serve customers.

For the first time in Vietnam, customers can experience multi-space transactions with modern equipment, taking the lead in 4.0 technology trends such as tablet, LCD touch screen. branch number VTM OPBA.

This ecosystem is integrated with Nam A Bank’s Open Banking application platform, which will “free” customers from the common definitions of a bank.

The launch of Nam A Bank’s digital transaction space is considered a breakthrough of the bank in the 4.0 era. All financial needs of customers will be met 24/7 when multi-channel and multi-utility transactions can be performed with a series of comprehensive and outstanding features integrated on devices, especially OPBA and VTM robots. OPBA.

Come to Nam A Bank’s digital transaction space, as soon as they enter the lobby, customers will meet with OPBA Robot for advice on demand instead of waiting in line at the counter.

With automated programmed movements, OPBA Robot is capable of recognizing customer faces with modern Face ID feature, proactively greeting customer support.

When it is necessary to speak directly to a bank employee, OPBA Robot will make a choice and guide customers to the counter.

On the other hand, the “digital branch” VTM OPBA deployed in the digital transaction space also shows the development of Nam A Bank’s technology bank. In fact, not everyone has time to bank transactions, while online banking services are limited to money transfers, account lookups, bill payments …

Therefore, the implementation of Nam A Bank’s “digital branches” to meet the banking needs of busy people. Specifically, customers can withdraw money, print / view sub-accounts …, even issue cards and have 24/7 support staff via video interaction system on VTM OPBA machine without having to spend money. line.

(Source: Investment Review)