Reduce the risk of transaction room payment COVID-19

Implementing Directive No. 01 / CT-NHNN of the Governor of the State Bank of Vietnam (SBV) requires the banking sector to step up non-cash payments, especially through bank payments for public services, for Up to this point, Techcombank is a typical commercial bank leading the promotion of non-cash electronic payment channels to both increase convenience for people and ensure fast, safe transactions. , especially at the time of complicated COVID-19 epidemic.

Outstanding benefits from cashless payment

Accordingly, Techcombank has invested heavily in the digital platform to promote non-cash payment services, helping customers not to go directly to stores and supermarkets but to “buy” their necessities and supplies. Consumption is necessary, contributing to limiting the spread of epidemics. At the beginning of 2020, Techcombank will continue to implement incentive programs to attract cashless payment customers, focusing on public services such as health and education; transfers to the state budget …

Previously, in November 2019, Techcombank had implemented a roadmap to apply the local standard on chip cards for F @ stAccess Napas cards to all new cardholders. Accordingly, domestic chip cards have met all technical and safety factors according to EMV international standards, limiting risks of fraudulent frauds in card payment. Besides, customers are encouraged to transact via card channels, do not use cash to pay and enjoy unlimited refund policy of 1% of payment value.

Evaluating the promotion of non-cash payment solutions, contributing to reducing the priority direct contact for the payment of public service under the direction of the government in recent times, Ms. Le Thi Bich Phuong – Head of Banking and Personal Finance – Techcombank shared: “Cashless payment is increasingly spreading to the majority of people thanks to the strong participation of banks. with attractive promotions, long term and outstanding utilities from payment cards ”.

Invest strongly, improve incentives through channel partners

Thanks to the outstanding solutions in the development of non-cash payment, now Techcombank is the bank whose number of customers using E-banking and Internet banking channels has increased exponentially. Techcombank is also the No. 1 bank in terms of transaction volume via debit visa cards, as well as credit visa cards; in terms of transaction volume of mobile banking services, through the very popular App product currently F @ st Mobile in the market. This clearly shows the satisfaction and trust of customers in the bank’s electronic products and services.

In order to meet customers’ trust, Techcombank continues to work with partners to implement frequent and ongoing incentive programs to increase utility and maximize transaction needs. In 2019, Techcombank has refunded more than VND 260 billion to “Cashback” to customers when using debit cards to pay. In particular, customers who use the card to pay for public services such as education services, medical services, taxes, fees … enjoy significant benefits. For example, if a patient uses a card to pay for hospital fees instead of cash, if the cost of treatment is VND 5 million, Techcombank will refund the customer VND 50,000. This “refund” is equivalent to the fee of 15 off-line withdrawals that customers may have to pay if withdrawing cash. The benefit received is huge with all payments for education and other public services …

Also in 2019, Techcombank has implemented a solution to connect e-wallets via domestic cards and visa debit cards to partners such as connecting domestic payment card VinID Pay, Debit card payment with Grab by Moca. new and convenient experience for customers when using services / goods for daily life. Along with that, the promotion program ‘1% Unlimited Refund for Debit Card’ and the Zero fee program continue to bring great benefits to customers with many improvements / additional incentives. More importantly, at the time when COVID-19 epidemic was complicated, customers using Techcombank cards also minimized transaction time, convenience and especially reduced direct contact with others. risk of secondary infection.

Source: Lao Dong Newspaper-